Casinomeister issues playing warning concerning Crown Europe Casino.

By Daniel Johnson

Casinomeister, an online gambling information portal, has posted a player warning on its site concerning the Crown Europe Casino. The Casinomeister dispute resolution facility published details of a complaint from a disgruntled player who claimed that a Euro 800 win had been disallowed without explanation. The player was refunded the original Euro 25 deposit before being informed that "inelligible" titles had been played.
The Crown Europe Casino is a Playtech powered site under the ownership of the Curacao-registered Sea Gate NV company. Licensed in the Netherlands Antilles, the casino boasts a selection of popular titles and is visited by thousands of gaming enthusiasts located in all parts of the world. The recent complaint, however, threatens to undermine the casino's reputation. Asked to explain the situation, the casino refused to offer any "specific information regarding the player's case. It confirmed that it was "dealing with the customer to settle the matter." The player in question has still not been contacted despite several months of attempted communication. The customer insisted that the independent Casinomeister service was a last resort.

Casinomeister, meanwhile, has responded to the situation and issued a severe warning concerning the Crown Europe Casino. An online statement accused the casino of "confiscating winnings and ignoring player complaints". It added that "Customer Service generates endless generic responses but never follows through. They claim to be dealing with the players offline when in fact no such contact is ever made." The statement urges future players to "exercise caution" until evidence of improvement is in sight. It remains to be seen how the Crown Europe Casino will respond to what is becoming an increasingly public confrontation.